The Retail Operations Problem

Many coffee shops focus on design but overlook the systems that make the space actually work. Without clear workflows, defined roles, or operational standards, even great coffee gets lost in slow service, inconsistent customer experiences, and team burnout. Disorganized back-of-house processes bleed into front-of-house performance—and customers feel it.

OUR Retail Operations Solution

Having a well-designed retail space is important.
We bring 25+ years of experience running and advising successful coffee operations, so we know what smooth really looks like—and how to get you there.

However, streamlined operations within that space are critical for the success of your business. When your employees perform their activities with grace and ease your customers will also be at ease. Delivering exceptionally delicious coffee should be a given. But the intention of every great retail coffee operation should be to maximize and enhance customer experience. By understanding customer behaviors, catering to their desires and removing any barriers to delivering on our promise, we create a genuinely fulfilling customer experience.

Customer experience doesn’t happen by chance, it happens by design. Offering products that fill the day parts and enhance their life, seasonal menu rotations to keep things fresh, creative beverage offerings to pique their curiosity all contribute to capturing and keeping your customers’ attention.

First, we explore and define operational intentions combining your ideas with market research to understand opportunities and challenges. From this analysis, we develop a Retail Operation Plan which helps define your organizational structure, establish job descriptions and staffing roles to optimize your labor. We structure your food and beverage menu to maximize ticket price and increase revenue, optimize product mix and elevate your retail presentation to increase efficiency and profitability, thereby overall improving your customer experience.

Achieving this requires a commitment to consistently employing a set of standards and systems. Integrated systems for managing vendors and inventory, POS, scheduling, and staff tasking combine to make your employee’s life easier and to ensure a smooth operation. We help you identify and implement these systems with Recipe Packages, Operational SOP’s, Tech Stack integrations, and customized training materials.

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